Main Conference | 5 ottobre 2021
NEW INSPIRING BANK: RESPONSIBLE, RESILIENT, INNOVATIVE
09:00
Apertura dei lavori a cura di IKN
09:10
Intervento introduttivo a cura dell’Endorser e del Chairman
09:30
Inversione di tendenza per la Banca?
- Servizi sul territorio e personalizzazione
- Microbanking e Microcredito non sono solo per paesi emergenti: nuove esigenze post-crisi, sviluppo prodotti, sfide interne ed esterne alla banca
10:00
Spinta tecnologica e resilienza del sistema bancario: scenari ed evoluzione
10:15
- Contactless technologies: evoluzione, sfide, opportunità
- Customer relation: da “ibrida” a “full digital”
- Digitalizzazione agenzie: la prossima frontiera
10:50
Lo scenario di sviluppo tra sovra-spinta tecnologia e nuovo “umanesimo”
TRACK TEMATICI DELLA MATTINA
DIGITAL CUSTOMER ENGAGEMENT - Part 1
Focus Dati
11:45
- Journey Analytics: “quantificare” la CX per creare un collegamento tra comportamento del cliente e risultati di business
- Behavior-driven engagement: dall’analisi del dato alle dinamiche di business quali sono oggi le soluzioni orientate al business
OPERATION
Obiettivo controllo costi
11:45
- RPA at its best: automazione come imperativo finanziario per ottimizzare i processi e consolidare i margini
- Modelli organizzativi o ri-organizzativi per garantire stabilità e business continuity
- Work management interno: “agile”& tech-centrico: soluzioni e modelli
11:45
FOCUS INVESTIMENTI
Invitation Only
FOCUS INVESTIMENTI
Invitation Only
11:45
Speciale INVESTIMENTI
DIGITAL CUSTOMER ENGAGEMENT - Part 2
14:30
- Chatbot e CRM “intelligenti” per la nuova customer journey
15:10
A.I. & Machine Learning per un approccio predittivo allo sviluppo prodotto
RISK MANAGEMENT
15:30
- Gestione nuovi rischi post pandemici
- Ruolo del CRO
- Machine Learning e tecnologie di prevenzione e gestione dei rischi e delle frodi
16:15
- Vecchie e nuove regole: la risposta delle Istituzioni
- Soluzioni per la misurazione delle performances. Modelli di scoring e analytics
TECHNOLOGY
il miglior investimento per il futuro della banca
14:30
- I driver degli investimento Tech in Banca oggi
- Managing IT infrastructure in Banking
- Core systems modernization
- Next-next-gen innovations: advanced machine learning, blockchain applications, quantum computing
15:10
Everything Cloud: non solo acceleratore tecnologico, ma driver di business
CYBERSEC & DIGITAL IDENTITY
15:30
Panel
Che cosa è cambiato nei rischi informatici a seguito degli impatti della pandemia: su cosa si basa oggi l’analisi dei rischi
16:00
Simulazione di data breaches
16:15
Elaborare un piano di risposta agli incidenti: dall’organizzazione al recovery
16:30
Blockchain e Access management
16:45
Strong Customer Authentication e PSD2
Evento di chiusura con i chairman della giornata
2021: The Year of the Connected Customer
In the FinTech sector investments are getting large, while competition remain hard and demand is increasingly high.
Millennials are the driving consumer force, becoming the dominant generation in the financial space in 2029.
AI, ML, and big data analytics are becoming commodity technologies. They’re no longer nice-to-have but must-have to compete.
Open APIs, platformization, and bundling are also trends
11:45
Chairman opening remarks
12:00
Endorser introduction
12:15
- Trends & evolutions
- Main industries projections: in which sectors Fintech making a difference
12:30
Voice Payments and Virtual cards are expected to boost over the next two years, responding to a growing need of speed and security against fraud.
Digital wallets and contactless payments are increasing dramatically their quote, but new threats needs to be faced – f.e. health requirement about santization
eCommerce: new categories are massively shopped online for the first time (f.e. grocery, household essentials…): will this impact on the payments solution, in order to meet with the needs of different type of customers?
13:00
FinTechs, in strategic partnerships with financial institutions, retailers and government sectors can help democratise financial services by providing basic financial services in a fair and transparent way to people and industries now economically vulnerable.
14:15
Current situation is pushing the banking industry to the next level of evolution of the Open Banking era.
Not only Fintech are challenged by new, non-financial incumbents in the arena, but also new customers needs and habits are fueling the Open Banking revolution.
Banks are opening their IT infrastructures, but must look to actively partner for success to be able to capitalize from huge mass of behavioral consumers data. Hence the opportunity to partnering with fintech developers, retailers, service providers (f.e. telcos) who are vital to a better data mining and a new products/organization approach.
15:00
EU innovative guidelines to govern support and promote the role of the Fintech innovators.
15:30
Closing remarks from the chairman